FAQs

If you have any questions, please feel free to email me or send me a message - therapies@franceshansom.co.uk


 

Covid-19 Procedure

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As of Feb 2022 I will continue to keep a number of practices in place to reduce the risk of the spread of Covid-19 and cross contamination illnesses;

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  • Completion of a full Risk Assessment of the building 

  • Completion of HSE training "Control of Cross-infection in a Post-COVID-19 World"

  • Check that I am in good health before your treatment and take my temperature

  • Wash my hands or use hand sanitiser before treatment

  • Follow guidelines on the use of personal protective equipment (PPE) 

  • Disinfect non-porous materials, e.g. massage couch and equipment 

  • Wash porous materials e.g. pillowcases, sheets and towels at a high temperature (all sheets and towels are replaced before each appointment) 

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You will be asked to…

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  • Complete and return the short digital COVID-19 consultation form or message if you have symptoms of Covid-19

  • Do a temp check at the door

  • Contact me to re-schedule if you have any symptoms of COVID-19, or if any person in your household is self-isolating (24hrs before appointment)

GPDR Procedure 

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Frances Hansom Holistic Therapies Privacy Policy

 

Our contact details 

Name: Frances Hansom

E-mail: therapies@franceshansom.co.uk

 

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Medical information necessary for the provision of the services (e.g. allergies and sensitivities)

  • Disability information related to accessibility requirements 

  • Reasoning for coming for a treatment, including background history related to the services

  • Medical information related to Covid-19

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How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For the provision of the service (holistic therapies and/or massage therapies), including follow-up post appointment

  • For in the event of an emergency 

 

We use the information that you have given us in order to provide services relating to holisitic therapies and massage, including:

  • Register you as a new customer

  • To process and arrange your appointment/therapy, including managing payment and collecting and/or receiving monies from you

  • To manage our relationship with you, including asking for a review or testimony and/or notifying you of any changes to our privacy policy

  • To enable you to take part in competitions or prize draws

  • Administration of the website, including data analytics and troubleshooting  

  • Administration of the website including booking appointments. 


We don't share you personal information with third parties without your explicit consent or where the law allows. This would include in the case of a medical emergency. 

We share your personal data with Wix, for the purpose of customer sign up via our website. This will involve the transfer of your personal data outside of the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by only transfering your personal data to countries that have been deemed to provide an adequate level of protection for personal data. 

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting : therapies@franceshansom.co.uk 

(b) We have a contractual obligation.

(d) We have a vital interest.

 

How we store your personal information 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

We keep client records for 10 years in accordance with the FHT Code of Conduct and Professional Practice. We will then dispose of your information by deleting digital and hard copy files. In line with the FHT Code of Conduct and Professional Practice, we will keep your records indefinitely if you suffer an adverse reaction during or after treatment.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at therapies@franceshansom.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at therapies@franceshansom.co.uk 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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